IT in the News

Cyber Experts Say You Should Use These Best Practices for Event Logging

December 5, 2024

Today’s businesses are no stranger to the word cybersecurity. They are facing a growing wave of cyberattacks. These come from ransomware to sophisticated phishing schemes. How do you stand ahead of these threats? A strong cybersecurity strategy is essential. One crucial component of this strategy is event logging. It’s one that not every business owner is aware of. Think of event logging as a digital detective. What does tracking activities and events across your IT systems do? It helps you

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7 Great Examples of How AI is Helping Small Businesses

November 30, 2024

Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits.  The rise of affordable AI solutions has opened the door for small businesses. They can leverage these powerful technologies without spending a fortune. This post will explore seven great examples of how to use AI to succeed in a competitive market. 1. Streamlining Customer Support

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Top Technologies Transforming Customer Service Today    

November 25, 2024

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations.  55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how

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Data Breach Damage Control: Avoid These Pitfalls

November 20, 2024

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing. The average cost of a data breach has reached 4.88 million USD. Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps of data breach

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Copilot in Teams – New Features, Agents & More

November 15, 2024

Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s innovating how we interact with technology to streamline workflows. As well as improve productivity and unlock new business value. Recent updates to Copilot in Teams include: We’ll explore the latest updates to Copilot in Teams, including new features and intelligent agents as well as how these innovations can transform how

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Navigating the Challenges of Data Lifecycle Management   

November 10, 2024

Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of data. Businesses generate and store vast amounts of data. As this happens, the importance of effective DLM becomes more critical. Navigating the challenges of data lifecycle management requires a comprehensive approach. One that balances security, compliance, and operational efficiency. Understanding

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6 Simple Steps to Enhance Your Email Security

November 5, 2024

Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical. Ninety-five percent of IT leaders say cyberattacks have become most sophisticated. Over half (51%) have already seen AI-powered attacks in their organization. By taking proactive measures, you can protect your sensitive information as well as prevent unauthorized access and maintain communication integrity. Here are six

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8 Strategies for Tackling “Technical Debt” at Your Company

October 30, 2024

Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s a silent saboteur that accumulates over time, threatening your efficiency. What Is Technical Debt? Think of technical debt as the interest you pay on a loan you never intended to take. Technical debt accumulates when companies choose shortcut IT solutions. Rather than better, longer, more sustainable ones.  Initially, it seems

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Enhancing Employee Performance with a Mobile-Optimized Workspace

October 25, 2024

In the whirlwind of today’s business landscape, adaptability reigns supreme. Today’s workspaces transcend physical boundaries. Employees work and collaborate seamlessly from anywhere. Whether they’re sipping coffee at a local café or lounging on their living room couch. That’s the magic of a mobile-optimized workspace. It’s a game-changer for productivity and performance. 51% of employees use company-mandated apps when working via mobile devices. Why Optimize for Mobile? The modern workforce dances to a different beat. Gone are the rigid 9-to-5 shackles;

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Essential Settings to Maximize Your Microsoft 365 Experience 

October 20, 2024

Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most out of Microsoft 365, it’s important to optimize its settings. Otherwise, you may only be using a fraction of the power you have. Ready to get more from your M365 business subscription? This blog post will guide you through essential settings to power up your use of Microsoft 365. 1.

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