Stop the Bleeding: How Revoking Admin Rights Eliminates Support Tickets
The most time-consuming ticket in your queue is rarely a hardware failure. It’s the PC infection that started when a user installed something they shouldn’t have been able to. Or it’s the broken configuration left behind after someone changed a setting IT can’t trace. Local administrator rights (the ability to install software, modify system settings, and override security controls) are given to end users far more often than the risk warrants. The usual reason is efficiency. The practical result is
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